.ticket-filters{flex-wrap:wrap;align-items:end;gap:12px;margin:0 0 18px;display:flex}.ticket-filters label{color:var(--muted);flex-direction:column;flex:1;gap:6px;min-width:145px;max-width:240px;font-size:11px;display:flex}.ticket-filters select{width:100%;min-width:0}.ticket-operations{gap:12px;margin:18px 0 22px;display:grid}.ticket-operations label{margin:0;font-size:12px}.ticket-operations select{width:100%;min-width:0}.ticket-operations button{width:100%;font-size:12px}.ticket-links{margin:18px 0}.ticket-links button{white-space:normal;text-align:left;overflow-wrap:anywhere;width:100%;display:block}.ticket-links small{color:var(--muted);margin-top:4px;font-size:11px;display:block}@media (width<=600px){.ticket-filters{gap:10px}.ticket-filters label{flex:100%;min-width:0;max-width:none}}.portal-tabs{flex-wrap:wrap;gap:8px;margin:0 0 24px;display:flex}.portal-tabs .active{background:var(--accent);color:var(--brand-ink,#fff)}.portal-cards{grid-template-columns:repeat(auto-fit,minmax(min(100%,260px),1fr));gap:16px;margin:20px 0;display:grid}.portal-cards article{border:1px solid var(--line);background:var(--surface);border-radius:16px;min-width:0;padding:20px}.portal-cards code{overflow-wrap:anywhere;font-size:12px}.portal-cards article button{margin:12px 8px 0 0}.portal-cards h3{margin:0 0 10px}.portal-form{background:var(--surface);border:1px solid var(--line);border-radius:16px;max-width:640px;margin:20px 0;padding:24px}.portal-form input:not([type=checkbox]),.portal-form select{width:100%;min-width:0}.portal-form .checkbox{align-items:center;gap:8px;display:flex}.brand-label{text-overflow:ellipsis;white-space:nowrap;max-width:200px;overflow:hidden}.brand-logo{object-fit:contain;max-width:120px;max-height:38px}.client-context{color:var(--muted);font-size:12px}button.primary,a.primary,:root[data-theme=dark] button.primary{color:var(--brand-ink,#fff)}.brand strong,.nav.active,.tabs .active,.view-switch .selected,a{color:var(--brand-link,var(--primary))}fieldset{min-inline-size:0}@media (width<=600px){.topbar{gap:6px}.topbar .brand{flex:0 75px;min-width:0;max-width:75px;padding:0}.topbar .brand-label{max-width:75px;display:block}.topbar .brand-logo{max-width:75px}.topbar select{min-width:70px;max-width:140px}.topbar .profile{flex:none}}.reports-page{min-width:0;max-width:1500px;margin:auto;animation:.22s ease-out report-enter}.report-actions{flex-wrap:wrap;gap:8px;display:flex}.report-filters,.report-panel,.report-kpi{border:1px solid var(--line);background:var(--surface);border-radius:12px}.report-filters{margin-bottom:18px;padding:18px}.report-presets{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:14px;display:flex}.report-presets>span{margin-right:4px;font-weight:600}.report-presets button{min-height:34px;padding:6px 10px;font-size:12px}.report-filter-fields{grid-template-columns:repeat(5,minmax(0,1fr)) auto;align-items:end;gap:12px;display:grid}.report-filter-fields label{min-width:0;margin:0}.report-filter-fields input,.report-filter-fields select{width:100%;min-width:0}.report-filters>small{color:var(--muted);margin-top:12px;line-height:1.6;display:block}.report-stamp,.report-footnote{color:var(--muted);font-size:12px;line-height:1.7}.report-empty{border:1px solid var(--line);background:var(--soft);border-radius:9px;padding:14px 18px;font-size:13px;line-height:1.6}.report-loading{text-align:center;color:var(--muted);padding:50px}.report-kpis{grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0;display:grid}.report-kpi{min-width:0;padding:18px}.report-kpi>div{color:var(--muted);justify-content:space-between;align-items:center;gap:8px;font-size:12px;display:flex}.report-kpi svg{color:var(--brand-link);flex-shrink:0}.report-kpi strong{letter-spacing:-.9px;overflow-wrap:anywhere;margin:15px 0 7px;font-size:28px;display:block}.report-kpi small{color:var(--muted);font-size:11px;line-height:1.6;display:block}.report-panel{min-width:0;margin-bottom:16px;padding:20px}.report-panel h2{margin:0 0 14px;font-size:15px}.report-panel p{color:var(--muted);font-size:12px;line-height:1.7}.report-panel-heading{flex-wrap:wrap;justify-content:space-between;gap:16px;display:flex}.report-legend{gap:16px;font-size:11px;display:flex}.report-legend span{align-items:center;gap:6px;display:flex}.report-legend i{background:var(--primary);border-radius:3px;width:8px;height:8px}.report-legend span+span i{background:#16806a}.report-trend{gap:4px;max-width:100%;height:190px;margin:12px 0 16px;padding-top:15px;display:flex;overflow-x:auto}.report-day{flex-direction:column;flex:1;min-width:11px;display:flex}.report-day-bars{border-bottom:1px solid var(--line);flex:1;align-items:end;gap:2px;display:flex}.report-day-bars span{background:var(--primary);border-radius:3px 3px 0 0;flex:1;min-width:3px}.report-day-bars span+span{background:#16806a}.report-day small{white-space:nowrap;height:22px;color:var(--muted);padding-top:8px;font-size:9px}.report-columns{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px;display:grid}.report-columns.two{grid-template-columns:repeat(2,minmax(0,1fr))}.report-distribution{gap:16px;margin:0;padding:0;list-style:none;display:grid}.report-distribution li>div:first-child{justify-content:space-between;gap:8px;font-size:12px;display:flex}.report-distribution small{color:var(--muted);font-weight:400}.report-track{background:var(--soft);border-radius:6px;height:6px;margin-top:8px;overflow:hidden}.report-track span{background:var(--primary);border-radius:6px;height:100%;display:block}.report-table-scroll{max-width:100%;overflow:auto}.reports-page table{width:100%;font-size:12px}.reports-page th{text-align:left;white-space:nowrap}.reports-page td{overflow-wrap:anywhere}.report-facts{gap:13px;margin:0;display:grid}.report-facts>div{justify-content:space-between;gap:10px;font-size:12px;display:flex}.report-facts dt{color:var(--muted)}.report-facts dd{margin:0;font-weight:600}.report-ticket{text-align:left;white-space:normal;overflow-wrap:anywhere;justify-content:flex-start;max-width:480px}.report-panel summary{cursor:pointer;color:var(--brand-link);padding:8px 0;font-size:12px}.report-footnote{margin-bottom:30px}@keyframes report-enter{0%{opacity:.5;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}@media (width<=1150px){.report-filter-fields{grid-template-columns:repeat(3,minmax(0,1fr))}.report-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.report-columns{grid-template-columns:1fr}.report-columns.two{grid-template-columns:repeat(2,minmax(0,1fr))}}@media (width<=650px){.reports-page .page-heading{display:block}.report-actions{margin:16px 0}.report-filter-fields{grid-template-columns:repeat(2,minmax(0,1fr))}.report-filter-fields>button{grid-column:1/-1}.report-filter-fields label{font-size:12px}.report-filter-fields input,.report-filter-fields select{font-size:16px}.report-columns.two{grid-template-columns:1fr}.report-kpis{gap:10px}.report-kpi{padding:13px}.report-kpi strong{font-size:23px}.report-panel{padding:16px}.report-presets button{min-height:40px}.report-actions button{font-size:12px}.report-panel-heading{display:block}.report-legend{margin:12px 0}.report-loading{padding:30px 10px}}@media (prefers-reduced-motion:reduce){.reports-page{animation:none}}@media print{.topbar,.sidebar,.skip,.report-actions,.report-filters,.toast{display:none!important}.app,.main,.section-page{height:auto!important;margin:0!important;padding:0!important;display:block!important;overflow:visible!important}.reports-page{--surface:white;--soft:#f4f4f6;--line:#ddd;--muted:#555;color:#111;background:#fff;animation:none}.report-kpi,.report-panel{break-inside:avoid}.report-kpis{grid-template-columns:repeat(4,minmax(0,1fr))}.report-kpi strong{font-size:20px}.report-panel{padding:14px}.reports-page button{border:none}.report-trend{overflow:visible}.report-footnote{font-size:10px}}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-ext-400-normal-BQZuk6qB.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-400-normal-DQukG94-.woff)format("woff");unicode-range:U+460-52F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-cyrillic-400-normal-obahsSVq.woff2)format("woff2"),url(/assets/inter-cyrillic-400-normal-HOLc17fK.woff)format("woff");unicode-range:U+301,U+400-45F,U+490-491,U+4B0-4B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-greek-ext-400-normal-DGGRlc-M.woff2)format("woff2"),url(/assets/inter-greek-ext-400-normal-KugGGMne.woff)format("woff");unicode-range:U+1F??}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-greek-400-normal-B4URO6DV.woff2)format("woff2"),url(/assets/inter-greek-400-normal-q2sYcFCs.woff)format("woff");unicode-range:U+370-377,U+37A-37F,U+384-38A,U+38C,U+38E-3A1,U+3A3-3FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-vietnamese-400-normal-DMkecbls.woff2)format("woff2"),url(/assets/inter-vietnamese-400-normal-Bbgyi5SW.woff)format("woff");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-latin-ext-400-normal-C1nco2VV.woff2)format("woff2"),url(/assets/inter-latin-ext-400-normal-77YHD8bZ.woff)format("woff");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:400;src:url(/assets/inter-latin-400-normal-C38fXH4l.woff2)format("woff2"),url(/assets/inter-latin-400-normal-CyCys3Eg.woff)format("woff");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-ext-500-normal-B0yAr1jD.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-500-normal-BmqWE9Dz.woff)format("woff");unicode-range:U+460-52F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-cyrillic-500-normal-BasfLYem.woff2)format("woff2"),url(/assets/inter-cyrillic-500-normal-CxZf_p3X.woff)format("woff");unicode-range:U+301,U+400-45F,U+490-491,U+4B0-4B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-greek-ext-500-normal-C4iEst2y.woff2)format("woff2"),url(/assets/inter-greek-ext-500-normal-2j5mBUwD.woff)format("woff");unicode-range:U+1F??}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-greek-500-normal-BIZE56-Y.woff2)format("woff2"),url(/assets/inter-greek-500-normal-Xzm54t5V.woff)format("woff");unicode-range:U+370-377,U+37A-37F,U+384-38A,U+38C,U+38E-3A1,U+3A3-3FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-vietnamese-500-normal-DOriooB6.woff2)format("woff2"),url(/assets/inter-vietnamese-500-normal-mJboJaSs.woff)format("woff");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-latin-ext-500-normal-CV4jyFjo.woff2)format("woff2"),url(/assets/inter-latin-ext-500-normal-BxGbmqWO.woff)format("woff");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:500;src:url(/assets/inter-latin-500-normal-Cerq10X2.woff2)format("woff2"),url(/assets/inter-latin-500-normal-BL9OpVg8.woff)format("woff");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-ext-600-normal-Dfes3d0z.woff2)format("woff2"),url(/assets/inter-cyrillic-ext-600-normal-Bcila6Z-.woff)format("woff");unicode-range:U+460-52F,U+1C80-1C8A,U+20B4,U+2DE0-2DFF,U+A640-A69F,U+FE2E-FE2F}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-cyrillic-600-normal-CWCymEST.woff2)format("woff2"),url(/assets/inter-cyrillic-600-normal-4D_pXhcN.woff)format("woff");unicode-range:U+301,U+400-45F,U+490-491,U+4B0-4B1,U+2116}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-greek-ext-600-normal-DRtmH8MT.woff2)format("woff2"),url(/assets/inter-greek-ext-600-normal-B8X0CLgF.woff)format("woff");unicode-range:U+1F??}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-greek-600-normal-plRanbMR.woff2)format("woff2"),url(/assets/inter-greek-600-normal-BZpKdvQh.woff)format("woff");unicode-range:U+370-377,U+37A-37F,U+384-38A,U+38C,U+38E-3A1,U+3A3-3FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-vietnamese-600-normal-Cc8MFFhd.woff2)format("woff2"),url(/assets/inter-vietnamese-600-normal-BuLX-rYi.woff)format("woff");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-latin-ext-600-normal-D2bJ5OIk.woff2)format("woff2"),url(/assets/inter-latin-ext-600-normal-CIVaiw4L.woff)format("woff");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Inter;font-style:normal;font-display:swap;font-weight:600;src:url(/assets/inter-latin-600-normal-LgqL8muc.woff2)format("woff2"),url(/assets/inter-latin-600-normal-CiBQ2DWP.woff)format("woff");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{color:#202443;font-synthesis:none;--surface:#fff;--soft:#f7f8fc;--line:#e8ebf3;--text:#202443;--muted:#626d8a;--primary:#4238d6;--tint:#edf0ff;--mint:#e4f6ef;--mint-text:#08745c;--red:#b8304c;--red-bg:#fcecf0;--focus:#766cf5;background:#fff;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:14px}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--surface:#171b2b;--soft:#202538;--line:#30364d;--text:#eef0fc;--muted:#a1a9c4;--primary:#a29aff;--tint:#313456;--mint:#203e36;--mint-text:#8ae2c5;--red:#ff99af;--red-bg:#452b39;background:var(--surface);color:var(--text)}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button,a.button{border:1px solid var(--line);background:var(--surface);min-height:40px;color:var(--text);cursor:pointer;border-radius:7px;justify-content:center;align-items:center;gap:8px;padding:9px 13px;text-decoration:none;transition:background .16s,color .16s,transform .16s;display:inline-flex}button:hover,a.button:hover{background:var(--soft)}button:active{transform:translateY(1px)}button:disabled{cursor:not-allowed;opacity:.5}button.primary,a.primary{background:var(--primary);color:#fff;border-color:#0000;font-weight:600}button.primary:hover,a.primary:hover{filter:brightness(1.08)}:root[data-theme=dark] button.primary{color:#171b2b}button.icon{border-color:#0000;min-width:40px;padding:8px}button.text-button{background:0 0;border:0}a{color:var(--primary)}input,select,textarea{border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:7px;max-width:100%;min-height:42px;padding:10px 12px}textarea{resize:vertical;line-height:1.6}input:focus,textarea:focus,select:focus{border-color:var(--focus)}:focus-visible{outline:3px solid var(--focus);outline-offset:3px}h1,h2,h3,p{margin-top:0}h1{letter-spacing:-.7px;margin-bottom:7px;font-size:25px;line-height:1.35}h2{margin-bottom:15px;font-size:16px}p{line-height:1.65}small,.muted{color:var(--muted)}small{font-size:12px}.skip{z-index:100;background:var(--surface);padding:16px;position:fixed;top:-80px;left:12px}.skip:focus{top:12px}.app{background:var(--surface);grid-template-rows:76px 1fr;grid-template-columns:220px minmax(0,1fr);min-height:100dvh;display:grid}.topbar{border-bottom:1px solid var(--line);z-index:5;grid-column:1/-1;align-items:center;gap:25px;padding:0 24px;display:flex;position:relative}.brand{letter-spacing:-.9px;white-space:nowrap;gap:4px;font-size:23px}.brand strong{color:var(--primary);font-size:27px}.topbar select{min-width:110px;max-width:185px}.search{background:var(--soft);border:1px solid var(--line);color:var(--muted);border-radius:7px;flex:1;align-items:center;gap:10px;padding-left:13px;display:flex}.search input{background:0 0;border:0;width:100%}.profile{text-align:left;border:0;gap:10px;padding:0}.profile small{margin-top:4px;display:block}.avatar{background:var(--tint);width:36px;height:36px;color:var(--primary);border-radius:50%;flex:none;justify-content:center;align-items:center;font-size:12px;font-weight:600;display:flex}.profile-menu{background:var(--surface);border:1px solid var(--line);z-index:8;border-radius:8px;padding:16px;position:absolute;top:70px;right:24px;box-shadow:0 8px 30px #11183118}.profile-menu p{align-items:center;gap:8px;display:flex}.sidebar{border-right:1px solid var(--line);background:var(--soft);flex-direction:column;justify-content:space-between;padding:27px 14px;display:flex}.sidebar nav{flex-direction:column;gap:9px;display:flex}.nav{text-align:left;background:0 0;border:0;justify-content:flex-start;gap:12px;width:100%;min-height:45px;font-size:13px}.nav.active{color:var(--primary);background:var(--tint);font-weight:600}.sidebar-bottom{border-top:1px solid var(--line);padding:23px 10px 0}.sidebar-bottom p{color:var(--muted);gap:8px;margin:14px 0 5px;font-size:12px;display:flex}.environment{letter-spacing:.4px;color:var(--mint-text);background:var(--mint);border-radius:4px;padding:5px 8px;font-size:11px;font-weight:600}.workspace{min-width:0}.ticket-workspace{grid-template-columns:minmax(0,1fr);min-height:calc(100dvh - 76px);display:grid}.ticket-workspace.with-detail{grid-template-columns:minmax(370px,1fr) 455px}.inbox{min-width:0;padding:32px 26px 20px}.page-heading{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:27px;display:flex}.page-heading p{color:var(--muted);margin:0;font-size:13px}.page-heading>button{flex:none}.toolbar{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:23px;display:flex}.toolbar select{max-width:210px}.toolbar>.text-button{color:var(--muted);margin-left:auto}.view-switch{border:1px solid var(--line);border-radius:7px;display:flex;overflow:hidden}.view-switch button{border:0;border-radius:0;min-height:40px;padding:7px 10px}.view-switch .selected{background:var(--tint);color:var(--primary)}table{border-collapse:collapse;width:100%;font-size:13px}th{text-align:left;color:var(--muted);border-bottom:1px solid var(--line);white-space:nowrap;padding:14px 9px;font-size:11px;font-weight:500}td{border-bottom:1px solid var(--line);padding:13px 9px}th:first-child,td:first-child{padding-left:0}th:last-child,td:last-child{padding-right:0}.table-wrap{overflow-x:auto}.ticket-title{text-align:left;background:0 0;border:0;max-width:100%;min-height:44px;padding:0;font-weight:500;line-height:1.55;display:block}.ticket-title span{color:var(--muted);margin-bottom:3px;font-size:11px;font-weight:400;display:block}.ticket-title small{font-size:11px;font-weight:400;display:block}.selected-row{background:var(--tint)}.selected-row td{border-color:#0000}.badge{background:var(--soft);color:var(--muted);white-space:nowrap;border-radius:6px;align-items:center;padding:5px 9px;font-size:11px;font-weight:600;display:inline-flex}.badge.active{color:#245abb;background:#e7f2ff}.badge.resolved,.badge.closed{background:var(--mint);color:var(--mint-text)}.badge.waiting_requester{color:#92620a;background:#fff2d9}.badge.cancelled{background:var(--red-bg);color:var(--red)}:root[data-theme=dark] .badge.active{color:#9bc3ff;background:#243952}:root[data-theme=dark] .badge.waiting_requester{color:#edca85;background:#423b29}.priority{color:var(--muted);white-space:nowrap;align-items:center;gap:6px;font-size:11px;display:inline-flex}.priority.high,.priority.urgent{color:var(--red)}.priority.low{color:var(--mint-text)}.pagination{color:var(--muted);align-items:center;gap:9px;margin-top:25px;font-size:12px;display:flex}.pagination span{margin-right:auto}.pagination button{font-size:12px}.detail{border-left:1px solid var(--line);min-width:0;padding:28px 24px;animation:.18s ease-out arrive}.detail-actions{align-items:center;gap:9px;margin-bottom:18px;display:flex}.detail-actions .reference{color:var(--muted);margin-left:auto;font-size:12px}.detail h1{margin-bottom:18px;font-size:23px}.case-summary{color:var(--muted);flex-wrap:wrap;align-items:center;gap:15px;margin-bottom:21px;font-size:12px;display:flex}.case-summary>span{align-items:center;gap:6px;display:inline-flex}.tabs{border-bottom:1px solid var(--line);gap:12px;margin-bottom:22px;display:flex}.tabs button{color:var(--muted);background:0 0;border:0;border-radius:0;padding:10px 3px 15px;font-size:12px;position:relative}.tabs .active{color:var(--primary);border-bottom:2px solid var(--primary);font-weight:600}.timeline{flex-direction:column;gap:26px;margin-bottom:24px;display:flex}.message{gap:11px;display:flex}.message>div{flex:1;min-width:0;padding:7px 0}.message header{justify-content:space-between;align-items:center;gap:10px;font-size:11px;display:flex}.message time{color:var(--muted);white-space:nowrap;font-size:10px}.message p{white-space:pre-wrap;overflow-wrap:anywhere;margin:11px 0 0;font-size:13px}.message.internal>div{background:var(--tint);border-radius:7px;padding:12px}.message.provider>div{background:var(--mint);border-radius:7px;padding:12px}.composer{border:1px solid var(--line);border-radius:8px;margin-bottom:25px;padding:13px}.audience-options{flex-wrap:wrap;gap:7px;display:flex}.audience-options button{min-height:34px;color:var(--muted);border-color:#0000;flex:1;padding:7px;font-size:10px}.audience-options .selected{background:var(--tint);color:var(--primary)}.composer.provider .audience-options .selected{background:var(--mint);color:var(--mint-text)}.audience-hint{color:var(--muted);margin:10px 0;font-size:11px}.composer textarea{border:0;width:100%;padding:9px 0;font-size:13px}.composer footer{justify-content:space-between;align-items:center;gap:15px;display:flex}.upload{color:var(--muted);cursor:pointer;align-items:center;gap:7px;min-height:40px;font-size:11px;display:flex}.upload input{opacity:0;width:1px;height:1px;position:absolute}.upload:focus-within{outline:3px solid var(--focus)}.case-context{border-top:1px solid var(--line);padding-top:22px}.case-context label{color:var(--muted);font-size:12px;display:block}.case-context label select{width:100%;margin-top:7px;display:block}.case-context h2{font-size:13px}.context-heading{justify-content:space-between;align-items:center;margin-top:25px;display:flex}.context-heading h2{margin-bottom:0}.branch{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:9px;padding:15px 0;display:flex}.branch strong{flex:1;font-size:12px}.branch small{width:100%}.branch button{min-height:30px;padding-left:0;font-size:11px}dl{margin:20px 0}dl>div{justify-content:space-between;gap:15px;margin:12px 0;font-size:12px;display:flex}dt{color:var(--muted)}dd{text-align:right;overflow-wrap:anywhere;max-width:60%;margin:0}.context-content p{font-size:13px}.file-row{align-items:center;gap:12px;margin:18px 0;display:flex}.file-row span{overflow-wrap:anywhere;flex:1}.file-row small{margin-top:5px;display:block}.file-row a{font-size:12px}.detail-full{border:0;width:100%;max-width:1500px;margin:auto;padding:30px 40px}.detail-full h1{font-size:29px}.detail-full .detail-body{grid-template-columns:minmax(0,1fr) 265px;gap:45px;display:grid}.detail-full .case-context{border-top:0;border-left:1px solid var(--line);margin-top:13px;padding-top:0;padding-left:27px}.detail-full .message{max-width:850px}.detail-full .timeline{gap:32px}.detail-full .composer{max-width:850px}.kanban{gap:16px;min-height:450px;padding-bottom:16px;display:flex;overflow-x:auto}.kanban-column{background:var(--soft);border-radius:8px;flex:1;min-width:225px;padding:11px}.kanban-column>header{align-items:center;gap:10px;margin:5px 0 18px;display:flex}.kanban-column h2{margin:0;font-size:12px}.kanban-column>header span{color:var(--muted);font-size:11px}.kanban-ticket{background:var(--surface);border:1px solid var(--line);border-radius:7px;margin-bottom:12px;padding:13px}.kanban-ticket .priority{margin-top:10px}.kanban-ticket select{width:100%;min-height:35px;margin-top:12px;font-size:11px;display:block}.section-page{max-width:1250px;margin:auto;padding:36px 40px}.docs{max-width:800px}.docs h2{margin-top:32px}.docs p{color:var(--muted)}pre{background:var(--soft);border:1px solid var(--line);border-radius:8px;padding:22px;font-size:12px;line-height:1.8;overflow:auto}code{font-family:ui-monospace,SFMono-Regular,Consolas,monospace}.eyebrow{letter-spacing:1px;color:var(--primary);font-size:10px;font-weight:600}.kb-search{width:min(600px,100%);margin-bottom:25px}.articles article{border-bottom:1px solid var(--line);max-width:850px;padding:23px 0}.articles h2{margin:10px 0;font-size:19px}.articles p{white-space:pre-wrap;max-width:70ch}.connection-list article{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:18px;padding:25px 0;display:flex}.connection-list article>div{flex:1}.connection-list h2{margin:0 0 6px}.connection-list p{color:var(--muted);overflow-wrap:anywhere;margin:0;font-size:12px}.settings-grid{grid-template-columns:1fr 1fr;gap:45px;max-width:950px;display:grid}.settings-grid form{border-top:1px solid var(--line);padding:24px 0}form label{flex-direction:column;gap:8px;margin-bottom:20px;font-size:13px;display:flex}form label.checkbox{flex-direction:row;align-items:center}.checkbox input{width:20px;min-height:20px}.report-grid{flex-wrap:wrap;gap:35px;margin:35px 0 45px;display:flex}.report-grid>div{flex-direction:column;gap:13px;display:flex}.report-grid strong{font-size:36px;font-weight:500}.report-grid>div>span:last-child{color:var(--muted)}.banner{align-items:center;gap:12px;padding:12px 24px;font-size:13px;display:flex}.banner>span{flex:1}.error{background:var(--red-bg);color:var(--red)}.success{background:var(--mint);color:var(--mint-text)}.empty{text-align:center;color:var(--muted);padding:65px 20px}.empty h2{color:var(--text);margin:18px 0 10px}.empty p{font-size:13px}.loading{color:var(--muted);padding:10px}dialog{background:var(--surface);width:min(550px,100vw - 28px);color:var(--text);border:1px solid var(--line);border-radius:12px;max-height:90dvh;padding:26px;animation:.18s ease-out arrive}dialog::backdrop{background:#18244055}dialog>header{justify-content:space-between;align-items:center;margin-bottom:23px;display:flex}dialog h2{margin:0;font-size:20px}.login{background:var(--soft);min-height:100dvh;padding:35px 45px}.login-intro{text-align:center;max-width:420px;margin:10vh auto}.login-intro>svg{color:var(--primary);margin-bottom:20px}.login-intro h1{letter-spacing:-1px;font-size:38px;line-height:1.2}.login-intro p{color:var(--muted);margin:22px 0 32px}.login-intro .button{width:100%;min-height:48px}.login-intro button{width:100%;margin:14px 0}.login-intro small{display:block}@keyframes arrive{0%{opacity:0;transform:translate(8px)}to{opacity:1;transform:translate(0)}}@media (width>=1650px){.ticket-workspace.with-detail{grid-template-columns:minmax(500px,1fr) 540px}.detail{padding:30px}.inbox{padding:35px}}@media (width<=1200px){.app{grid-template-columns:190px minmax(0,1fr)}.topbar{gap:16px;padding:0 18px}.profile>span:last-child{display:none}.ticket-workspace.with-detail{grid-template-columns:minmax(300px,1fr) 400px}.inbox{padding:28px 18px}.detail{padding:25px 18px}.ticket-workspace.with-detail th:last-child,.ticket-workspace.with-detail td:last-child{display:none}.detail-full .detail-body{grid-template-columns:minmax(0,1fr) 225px;gap:25px}.detail-full{padding:30px}.view-switch span{display:none}.toolbar>.text-button{margin-left:0}}@media (width<=950px){.app{grid-template-columns:70px minmax(0,1fr)}.sidebar{padding:22px 10px}.nav{justify-content:center;padding:10px;font-size:0}.nav svg{flex:none}.sidebar-bottom{display:none}.topbar .brand{font-size:0}.topbar .brand strong{font-size:26px}.topbar .search{max-width:none}.ticket-workspace.with-detail{grid-template-columns:minmax(0,1fr)}.ticket-workspace.with-detail .inbox{display:none}.detail{border:0}.detail-full .detail-body{grid-template-columns:1fr}.detail-full .case-context{border-left:0;border-top:1px solid var(--line);padding:24px 0}.settings-grid{grid-template-columns:1fr;gap:15px}}@media (width<=600px){.app{grid-template-rows:68px auto 1fr;grid-template-columns:1fr}.topbar{gap:8px;padding:0 13px}.topbar .search{display:none}.topbar select{flex:1;max-width:165px}.topbar .brand strong{font-size:23px}.sidebar{border:0;border-bottom:1px solid var(--line);background:var(--surface);padding:8px;overflow-x:auto}.sidebar nav{flex-direction:row;gap:5px}.nav{width:auto;min-width:48px;min-height:42px}.workspace{grid-column:1}.inbox{padding:24px 16px}.page-heading{flex-wrap:wrap;gap:12px;margin-bottom:20px}.page-heading h1{font-size:22px}.page-heading p{font-size:12px}.toolbar{gap:8px}.toolbar select{max-width:190px}.view-switch span,th:last-child,td:last-child{display:none}td{padding:11px 6px;font-size:12px}.ticket-title{font-size:12px}.badge{padding:5px 7px;font-size:10px}.detail,.detail-full{padding:23px 16px}.detail-full h1,.detail h1{font-size:24px}.detail-actions{flex-wrap:wrap}.detail-actions>.text-button{justify-content:flex-start;width:100%;padding-left:0}.case-summary{gap:12px}.message header{flex-direction:column;align-items:flex-start;gap:5px}.message p{font-size:13px}.section-page{padding:26px 18px}.profile-menu{top:63px;right:12px}.connection-list article{gap:12px}.connection-list article>div{min-width:180px}.pagination{flex-wrap:wrap}.pagination span{width:100%}.login{padding:25px}.login-intro h1{font-size:32px}input,select,textarea{font-size:16px}button{min-height:44px}.composer textarea{font-size:16px}.kanban-column{min-width:240px}.banner{padding:13px 16px}.report-grid{gap:25px}.settings-grid form{width:100%}dialog{padding:22px}}.app{height:100dvh;min-height:0}.workspace{flex-direction:column;min-height:0;display:flex;overflow:hidden}.ticket-workspace{flex:1;height:auto;min-height:0}.inbox,.detail{overflow:auto}.inbox{flex-direction:column;display:flex}.inbox>.page-heading,.inbox>.toolbar,.inbox>.pagination{flex:none}.table-wrap{flex:1;min-height:0;overflow:auto}.sidebar{min-height:0;overflow-y:auto}.table-wrap .ticket-title{min-height:35px}.table-wrap .ticket-title span{margin-right:8px;display:inline}.table-wrap .ticket-title small{display:none}.table-wrap td{padding-top:10px;padding-bottom:10px}.kanban{flex:1;min-height:0}.kanban-column{overflow-y:auto}.kanban .ticket-title span{display:block}.detail-full{height:100%;overflow:auto}.detail-actions .reference{font-size:12px}.topbar .search input{font-size:14px}.section-page{width:100%;overflow:auto}@media (width<=600px){.app{grid-template-rows:68px 62px minmax(0,1fr)}.sidebar{overflow-y:hidden}.sidebar nav{height:45px}.workspace{min-height:0}.ticket-workspace{height:100%}.table-wrap .ticket-title{min-height:44px}}.board-summary{color:var(--muted);margin:0 0 15px;font-size:12px}.kanban-column{flex-direction:column;display:flex;overflow:hidden}.kanban-column>header{flex:none}.kanban-cards{flex:1;min-height:0;overflow-y:auto}.kanban-ticket .card-reference{overflow-wrap:anywhere;margin-top:10px;display:block}.card-time{align-items:center;gap:5px;margin-top:10px;font-size:10px;display:flex}.column-empty{color:var(--muted);text-align:center;margin-top:10px;font-size:12px}.load-column{flex:none;width:100%;margin-top:10px;font-size:12px}.kanban-ticket .ticket-title{white-space:normal;overflow-wrap:anywhere;text-align:left}.kanban-column{min-width:245px}.kanban .ticket-title{justify-content:flex-start;width:100%}.audience-options button,.message header{font-size:12px}.message time{font-size:11px}.branch-conversation>p:first-child{align-items:flex-start;gap:8px;display:flex}.branch-message{border:1px solid var(--line);background:var(--soft);border-radius:8px;margin:16px 0;padding:14px}.branch-message header{flex-wrap:wrap;justify-content:space-between;gap:12px;font-size:12px;display:flex}.branch-message time{color:var(--muted);font-size:11px}.branch-message p{white-space:pre-wrap;overflow-wrap:anywhere}.branch-conversation form{margin-top:24px}.composer.consultation{background:var(--soft)}.upload{position:relative}.upload input{border:0;min-height:1px;max-height:1px;padding:0;top:0;left:0}.mobile-search{display:none}.file-row{flex-wrap:wrap}.article-body{white-space:pre-wrap;overflow-wrap:anywhere}.articles article footer{flex-wrap:wrap;gap:8px;margin-top:20px;display:flex}.article-history article{border-bottom:1px solid var(--line);padding:16px 0}.article-history{max-height:60vh;overflow:auto}.attachment-card{border-bottom:1px solid var(--line);padding:14px 0}.attachment-card .file-row{border:0;padding:0}.attachment-shares,.attachment-actions{flex-wrap:wrap;gap:8px;margin-top:12px;display:flex}.attachment-shares>span{background:var(--soft);border-radius:6px;align-items:center;gap:8px;padding:4px 8px;font-size:12px;display:flex}.attachment-shares button{padding:2px 4px;font-size:11px}.attachment-shares small{color:var(--muted);align-items:center;gap:5px;display:flex}.attachment-actions button,.attachment-actions select{min-height:34px;font-size:12px}.table-wrap .ticket-title{white-space:nowrap;text-overflow:ellipsis;text-align:left;min-width:0;max-width:100%;display:block;overflow:hidden}.table-wrap .ticket-title span{margin-right:8px}.table-wrap table{table-layout:fixed}.table-wrap th:first-child{width:45%}.table-wrap td:last-child{font-size:11px}.access-administration{margin-top:36px}.section-heading{justify-content:space-between;align-items:flex-start;gap:20px;display:flex}.group-list{flex-wrap:wrap;gap:10px;margin:20px 0 32px;display:flex}.group-list article{border:1px solid var(--line);border-radius:8px;align-items:center;gap:12px;padding:10px 14px;display:flex}.members-list article{border-bottom:1px solid var(--line);align-items:center;gap:16px;padding:16px 0;display:flex}.members-list article>div{flex:1;min-width:0}.members-list small{overflow-wrap:anywhere;margin-top:5px;display:block}.form-columns{grid-template-columns:repeat(2,minmax(0,1fr));gap:0 20px;display:grid}.sla-editor{border:1px solid var(--line);border-radius:9px;max-width:900px;margin-top:28px;padding:28px}.weekdays{flex-wrap:wrap;gap:14px;display:flex}fieldset{border:1px solid var(--line);border-radius:7px;margin:0 0 20px;padding:15px}legend{color:var(--muted);font-size:13px}.sla-editor>label,.form-columns label{flex-direction:column;gap:8px;margin-bottom:20px;display:flex}@media (width<=600px){.section-heading{flex-direction:column;gap:0}.members-list article{flex-wrap:wrap}.members-list article>div{min-width:200px}.form-columns{grid-template-columns:minmax(0,1fr)}.sla-editor{padding:16px}.mobile-search{border:1px solid var(--line);color:var(--muted);border-radius:7px;align-items:center;gap:10px;margin-bottom:16px;padding-left:12px;display:flex}.mobile-search input{border:0;width:100%}.topbar{gap:5px;padding:0 9px}.topbar select{min-width:95px}.file-row span{min-width:160px}}.detail h1{overflow-wrap:anywhere}@media (width<=600px){.app{grid-template-columns:minmax(0,1fr)}.topbar{min-width:0}.topbar .brand{padding:0}.topbar select{min-width:80px;max-width:calc(100vw - 150px)}.sidebar{min-width:0}}@media (prefers-reduced-motion:reduce){*,:before,:after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}